Shipping & Returns Policy

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Yiri Pty Ltd (ABN 42 638 349 274) and its affiliates (“Yiri”) provide products and services to you when you visit or shop at honey-wholesale.com.au (the “website”). Yiri sells our products to you subject to the conditions set out on this page.

Please read these conditions and policies carefully before using Yiri. By using Yiri, you agree to be bound by these conditions.

 

Last updated on 30th March 2025

Shipping Policy

This Shipping Policy governs the shipment of products purchased from Honey-Boutique (operated by Yiri Pty Ltd, ABN 42 638 349 274). By purchasing from our website, you acknowledge and agree to the terms below.

1. Shipping & Delivery Estimates

We ship globally using a range of carriers including Australia Post, FedEx, Aramex, BigPost, and other providers as needed.

All shipping times provided on our website are estimates only and may vary due to carrier delays, customs processing, public holidays, or other factors beyond our control. Unless otherwise stated, we do not guarantee delivery times, and we are not liable for any delay or loss caused by third-party carriers.

Orders may be cancelled only if they have not yet been dispatched. Once dispatched, shipping fees are non-refundable.

2. International Orders & Customs

If you are purchasing from outside Australia, you are deemed the importer of record and are solely responsible for:

  • Compliance with all local laws and regulations,

  • Payment of any import duties, taxes, or customs fees.

Honey-Boutique has no control over these charges and cannot predict their amount. International shipments may be inspected or opened by customs authorities, which may cause delays.

We are not liable for any delays, seizures, or rejections caused by customs or border control agencies. No refunds or replacements will be issued for goods refused or destroyed by customs.

3. Product Information Disclaimer

While we strive to ensure accuracy, packaging, labelling, and appearance may vary from what is shown on the website. All descriptions, claims, and content are provided for informational purposes only.

For therapeutic, health-related, or ingestible products:

  • Always consult your healthcare provider before use.

  • Information on our website is not medical advice and must not be relied on as such.

  • We are not liable for any adverse effects arising from misuse, reliance, or misinterpretation of product descriptions.

4. Risk & Title

All products are shipped from Australia. Risk in the products passes to you upon delivery to the carrier. Title passes upon full payment. We are not liable for lost, stolen, or misdelivered packages once tracking confirms delivery.

5. Delivery Failures or Returns

If a parcel is returned to us due to:

  • Incomplete/incorrect address,

  • Failure to pay customs fees,

  • Failure to collect the package within the carrier’s timeframe,

…you will be responsible for all re-shipping costs or may request a refund less original shipping and handling fees, subject to our approval. Perishable items cannot be refunded.

6. Amendments

We may update this Shipping Policy at any time without prior notice. The version available at the time of your order will apply to your purchase.

7. Your Legal Rights

Nothing in this policy limits your rights under the Australian Consumer Law or any other applicable legislation.

Last updated on 30th March 2025.

Returns Policy

We aim to provide our customers with high-quality products and service. Due to the nature of our offerings, we do not accept returns or change of mind cancellations, except as required under the Australian Consumer Law or in rare, exceptional circumstances at our sole discretion.

1. No Change of Mind Returns

We do not offer refunds, replacements, or exchanges for change of mind purchases.

This includes but is not limited to:

  • Unopened or unused products,

  • Items purchased as gifts,

  • Orders with duplicate or mistaken selections by the customer.

Please choose carefully before completing your purchase.

2. Exceptions for Faulty or Incorrect Items

If you believe your item is faulty, damaged, or incorrect due to our error, please contact us within 7 days of delivery by emailing info@honey-boutique.com.au with the subject “Faulty Item” and include:

  • Order number

  • Photos showing the fault or issue

  • Description of the issue

We may request that you return the item or dispose of it safely, depending on the situation. Refunds or replacements are assessed on a case-by-case basis and may be issued in accordance with your rights under the Australian Consumer Law.

3. Products Not Eligible for Return

In line with health and safety standards, the following items cannot be returned:

  • Perishable food items (e.g., honey, bee pollen, royal jelly)

  • Alcohol products (e.g., mead)

  • Digital products or gift cards

  • Any items that have been opened, used, damaged after delivery, or altered in any way

4. Third-Party Sellers

Where a product is sold and fulfilled by a third-party seller via our website, that seller’s return policy may apply. However, your rights under the Australian Consumer Law still apply in all cases.

Yiri Pty Ltd does not accept responsibility for return shipping or disputes related to third-party sellers. Please refer to the product listing or contact the seller directly for their returns policy.

5. Shipping Costs

Unless required by law, we do not cover shipping costs for returned products. Where a return is approved (e.g. due to a fault or incorrect item), we will provide instructions regarding shipping and any eligible reimbursements.

6. Legal Rights

This Returns Policy operates in addition to your rights under the Australian Consumer Law. Nothing in this policy limits or excludes any rights or remedies you may have under law.

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